Posted: January 24th, 2012
Location: Hot Springs, AR
Job Title: Loan Administrative Assistant
Location: Hot Springs, AR
Supervisor: City President
Classification: Non-exempt
Summary of Duties:
Under the supervision of the loan officer, the Loan Administrative Assistant performs various clerical functions to provide assistance to the lending officers and customers including processing applications, preparing loan documents and general ledger tickets, and assisting with loan closings.
- Type various documents/forms associated with loans; turndown letters, financial statements, release letters and liens on loans, amendments on real estate loans, transfer of title forms, Letters of Credit, etc. assuring bank policies and procedures, and compliance issues are met.
- Evaluate and proof all set up sheets for accuracy and completeness prior to submission to Loan Processing.
- Schedule customer appointments and conduct loan closings. Prepare loan disbursement checks. Provide all completed loan documents to loan administration in a timely manner.
- Provide excellent customer service, answering customer’s questions and concerns. Greet and direct all customers entering the area to their proper bank destination. Assist customers by notarizing documents.
- Answer any incoming phone calls to the department as needed.
- Provide walk-in loan customers with the proper application to suit their loan request.
- Review applications for completeness and accuracy.
- Pull credit reports on all application and renewals.
- Create and balance all loan tickets from the set up sheet data.
- Proof read new/renewed loan documentation, and perform file maintenance to existing accounts.
- Review loan exception reports and loan to value reports. Provide needed documentation to clear exceptions and correspond with customers on behalf of Loan Officer.
- Assist officer by reviewing past due and loans maturing lists. Send letters to past due customers. Prepare set up documents for renewals and close renewed loans.
- Order appraisals, title work etc. in order to complete loan documentation.
- Coordinate with title companies and mortgage operations division to schedule closings, provide information, etc.
- May prepare loan advances on draw loans and follow up on past due loans.
- Participate in a team effort to cross-sell other bank services and products.
- Maintain a high level of cooperation and rapport with all officers and other employees.
- Acts as back-up to CSR as needed.
- Perform other duties as assigned by supervisor.
Education/Experience & Other Skills:
- High school diploma or general education degree (GED) required.
- A background in banking and loan transactions/terminology, and clerical experience is preferred.
- Must be knowledgeable of the different types of loans and loan documents, have excellent communication and interpersonal relationship skills, and must be able to anticipate problems and use sound judgment, common sense, and resourcefulness to accomplish tasks.
- The incumbent must have good math, analytical, organizational, and clerical skills, along with proficient computer skills, particularly in regard to Microsoft Office products.
- Must be able to operate a motor vehicle and maintain a valid driver’s license.
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AA/EOE
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