January 3, 2017
by Andrew Johnson
Consumer Education Specialist, FTC
Need to contact Yahoo customer care? There are a few ways to do so — but, Yahoo warns that phone is not an option. That’s right: any phone number you come across in an internet search, claiming to connect you with Yahoo customer care, is fake.
Here at the FTC, we’ve gotten reports that consumers who called these fake customer care numbers were offered “Yahoo customer care services” for a fee.
But the truth is, Yahoo customer support is always free of charge. That means you should never pay to have your Yahoo password reset, for technical support, or help with security concerns. Also, Yahoo won’t ask to remotely connect to your computer for any support-related request.