FOR GENERIC MESSAGES:
1. Click Edit.
2. Fill out response type, response date, and change the ticket to "Closed".
3. Click Update.
4. On the right under Notifications, check the box for "GENERIC MESSAGE" and click "Resend Notifications"
FOR CUSTOM MESSAGES:
1. Click Edit
2. Fill out response type, response date, and change the ticket to "Closed."
3. Fill out the "Custom Message HERE" field.
4. Click Update.
5. On the right under Notifications, check the box for "CUSTOM MESSAGE" and click "Resend Notifications"
FOR FORWARD MESSAGES:
1. Click Edit
2. Fill out the "Custom Message HERE" field to the staff member.
3. Put the staff member's email in the "Email(s) to Forward" field.
4. Fill out response type, response date, and change the ticket to "Closed."
5. Click Update.
6. On the right under Notifications, check the box for "FORWARD MESSAGE" and click "Resend Notifications."
I forgot my password.
I forgot my Web Banking ID
My online account is disabled.
Where do I log in to online banking?
How do I enroll in online banking?
How do I re-enroll or change my login information?
I have a joint or business account that has recently changed hands. How do I login to online banking?
I forgot my password.
If you would like to reset your password, either click on the link below the online banking login or click on the link below:
Reset your online banking password.
I forgot my Web Banking ID.
If you don't remember your Web Banking ID, you will need to call Customer Care at 1(800)789-3428 during regular business hours, Monday to Friday 8:30 am - 5:00 pm, excluding holidays. They will ask a few questions to verify your identity and reset your Web Banking ID for you.
My online account is disabled.
After too many failed log in attempts, your online banking log in will be disabled. That means that the login is momentarily blocked until we hear from you.
If your online account is disabled, you will need to call Customer Care at 1(800)789-3428 during regular business hours, Monday to Friday 8:30 am - 5:00 pm, excluding holidays. They will ask a few questions to verify your identity and unlock the login.
Where do I log in to online banking?
The there is a login portal on the homepage of the website on the bottom left side of the header image. If you don't see it, a few things might be happening:
- You may not have a compatible browser version. Please review our Browser Requirements to make sure you have best online experience.
- Your page zoom might be sent to a number over 100%.
You can also log in by going to banksouthern.com/online-banking.
How do I enroll in online banking?
Below the login portal there is a link that says "ENROLL NOW". If you have never set up online banking before, you can use this link to create an online banking account.
You can't enroll more than once. If you don't remember your information from the previous enrollment, please call Customer Care at 1(800)789-3428 during regular business hours, Monday to Friday 8:30 am - 5:00 pm, excluding holidays. They will ask a few questions to verify your identity and reset your information for you.
How do I re-enroll or change my login information?
You will need to call Customer Care at 1(800)789-3428 during regular business hours, Monday to Friday 8:30 am - 5:00 pm, excluding holidays. They will ask a few questions to verify your identity and update your information for you.
I tried to reset my password, and I never received a PIN. What should I do?
It could be that the cell phone and/or email on our files is incorrect. Please call Customer Care at 1(800)789-3428 during regular business hours, Monday to Friday 8:30 am - 5:00 pm, excluding holidays. They will ask a few questions to verify your identity and update your information for you.
I have a joint or business account that has recently changed hands. How do I log in to online banking?
Please call Customer Care at 1(800)789-3428 during regular business hours, Monday to Friday 8:30 am - 5:00 pm, excluding holidays. They will ask a few questions to verify your identity and update your information for you.
If you still have questions, you can request that Customer Care calls you as soon as they are able.
