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Online and Email Fraud
How We Gather Information
As part of providing financial products or services, we may obtain information about our customers and consumers from the following sources:
- Information we receive from you on applications, emails, or other forms
- Information about your transactions with us, our affiliates, and others
- Information we receive from a consumer-reporting agency
Information that is generated electronically when you visit our website’s Internet Banking services
Southern and/or our Internet Banking service provider(s) (“Southern Bancorp”) may collect general information on our Virtual Branch visitors simply to help us provide banking and other financial services to you online. They collect certain information on our behalf for security and statistical purposes. The information collected for these purposes may include:
- The Internet address (referral site) which brought you to our web site
- The date and time you access our site
- The name and version of your web browser
- The Internet service provider you used when you accessed our site
- Your Internet Protocol (IP) address
- The pages visited in our website
Privacy of Children
Southern Bancorp respects the privacy of children. We do not use the web to collect and gather names or any other personally identifiable information from children. We do have products that teach children to save, but we do not allow children to open accounts online.
Internet Protocol (IP) Addresses
An IP address is a number that’s automatically assigned to your computer or internet-facing device whenever you’re on the Internet. Web servers, the computers that “serve up” Web pages, can automatically identify your computer by its IP address. When collecting information, Southern Bancorp does not normally link IP addresses to anything personally identifiable, which means that a user’s session will be logged, but the user remains anonymous. Southern may use IP addresses to audit the use of our site. Southern can and will use IP addresses to identify a user when necessary for security purposes.
What is a Cookie?
A cookie is a very small text file sent by a web server and stored on your hard drive, your computer’s memory, or in your browser so that it can be read back later. Cookies cannot “read” information about you from your computer or be used to “steal” information about you, and cookies don’t generally carry viruses. Cookies are a basic way for a server to identify you (most cookies actually identify the computer you happen to be using at the time, not you personally). Cookies are used for many things from personalizing start up pages to facilitating online purchases. Cookies help sites recognize return visitors and they perform a very important function when you engage in secure Internet banking. For your security, we do not store any of your personal information in our cookies. For Internet Banking purposes, Southern Bancorp uses encrypted cookies. This Internet banking cookie allows Southern Bancorp to process multiple transactions during your session without requiring you to reenter your pass code for each individual transaction. In addition, it helps identify you as a returning user next time you log on. The cookies for Internet banking simply provide another level of security for our Internet banking product. Southern Bancorp does not (and cannot) use this cookie to collect or obtain new personal information about you. You must allow your browser to accept this cookie so you can use the Internet banking system.
Disclosure of Information
We do not disclose any nonpublic personal information about our customers, former customers, or website visitors to anyone, except as permitted or required by law.
External 3rd Party Links
Our website may have numerous links to other 3rd party sites. These links to external third parties are offered as a courtesy and a convenience to our customers. We do NOT have access to the information collected by any third party website, nor can we control how they use this information. If you have questions or concerns about the privacy policies and practices of these third parties, please review their websites and contact them directly.
Online Security – further reading
Southern Bancorp has developed security policies and procedures to protect your confidential information when using our online banking systems. This multi-factor authentication meets or exceeds regulatory guidance and recommendations using technologies like: Secure Socket Layering Protocol, Access ID verification and Password verification, Digital Certificates, Out-of-Wallet questions, and out of band security codes. For more information on how to safely use the online products, please visit our online banking education pages at https://banksouthern.com/customer-education .
If you believe any information that Southern Bancorp has collected about you has been used for an improper purpose; we want to hear from you. Explain your concerns in as much detail as possible so that we may take appropriate action.
Contact us – https://banksouthern.com/contact/
This policy fulfills the requirements under the American Recovery and Reinvestment Act of 2009 (ARRA) enacted February 17, 2009. ARRA requires each recipient of funds under the Capital Purchase Program (CPP) of the Troubled Assets Relief Program (TARP) to have in place a company-wide policy regarding excessive or luxury expenditures, as identified by the Secretary of the Department of the U.S. Treasury.
Southern Bancorp (Company) prohibits excessive or luxury expenditures on entertainment and events, office or facility renovations, aviation or other transportation services or other activities or events that are not reasonable expenditures for conferences, staff development, reasonable performance incentives or other similar measures conducted in the normal course of business operations of Southern Bancorp.
All employees of Southern Bancorp, including subsidiaries and affiliate companies, are subject to this Luxury and Expenditures Policy and will be held accountable for compliance with the Policy.
Renovations of facilities and office spaces should be relative to the approved project and current profit, and tracked within the capital expenditure policy of the Company. An exception to this can be allowed if management must deal with an emergency situation, such as an act of nature, and the expenditure is necessary to make the facility operational for customer use.
All expenditures for facilities and renovations shall be paid by invoice and approved by the appropriate level of senior management relative to the cost of the project.
At no time should renovations be done that would have the appearance of being extraordinary, or excessive from a shareholder perspective.
Entertainment is defined as an activity for which an Employee or Executive would use corporate funds for business development purposes relating to a current customer(s) or prospective customer(s) or to further enhance the company’s marketing efforts.
Our expectation is that all expenses incurred to the Company would be for company purposes, and used to drive business to the Company. Occasional events such as taking customers or prospects on trips, playing golf, eating dinner, taking them to other events the customer/prospect would find pleasurable is a necessary part of the Company’s marketing efforts and is not deemed as “entertainment” or a violation of the Luxury Policy. These expenses should be documented and detailed as to the benefit derived by the Company through the normal accounts payable process. Expenses not approved as necessary and/or appropriate for business development will not be reimbursed.
We encourage our staff to attend conferences that are appropriate educational opportunities and have a direct correlation to their job. At times it may be appropriate that a spouse would travel to these conferences with Company attendees. Typically these conferences are sponsored by venders, banking associations, non-profit associations, or other industry related entities.
Employee registration for conferences and other educational events is subject to approval by the Regional CEO, Southern Bancorp CFO, or President.
Travel Reimbursement for Spouses
An employee on routine business, accompanied by a spouse or any other person who is not an employee of the Corporation, will not be reimbursed for the spouse’s portion of the airfare, meals, or the excess of the double occupancy rate over the single occupancy rate. These expenses are considered personal expenses of the employee. The only exception to this rule is a business event whereby the spouse is included.
We feel that employee recognition/holiday parties are part of an employee appreciation process. These events should be local in geographic nature, and would include costs for such things as service awards and nominal door prizes. An event should not cost the sponsoring business unit more than an average day’s payroll per employee.
Board Retreats should only be used for educational purposes, and should be kept in consideration, and looked at in the same view and discretion as all other expenses. Board education is a vital part of maintaining and keeping a dynamic director base, and this policy should not limit the retreat that is focused on strategic planning or education.
Events and Parties focused on Customers for the purpose of attracting their business would not fall under this policy.
Transportation for Company staff to outlying locations, including bank locations, conferences, business development purposes, and merger and acquisition research, should be conducted in the most cost appropriate way for the Company. Modes of transportation to be used may consist of vehicle, commercial air or rail service. The selection of transportation services will factor in cost, efficiency, and timeliness of travel. Private air services are not allowed without the approval of the Chairman of the Southern Bancorp Board of Directors.
The CFO is responsible for the day-to-day administration of this Policy, and the CEO is accountable for overall adherence to this Policy and must approve any exceptions. Strict adherence to this Policy is mandated for all Company employees. Violations of this Policy shall be promptly reported to the Board of Directors. Following any approval of private air services by the Chairman, the CFO and the CEO shall certify that such approval was obtained and such certification shall be maintained in the Company’s corporate records.
This Policy, and any amendments hereto, shall be posted on the Company’s Intranet website and provided to the Treasury and the Federal Reserve.
Suspect you are a victim of online fraud?
- To report a suspicious email that uses Southern Bancorp’s name, forward it to us immediately at email@example.com.
- To learn more about online fraud and prevention, visit the Federal Trade Commission’s ID Theft website .
- To report fraudulent activity not associated with Online Banking, please call your local police department immediately to report the incident.
To report fraudulent activity within Online Banking:
- Contact us immediately
- Visit your nearest Southern Bancorp location