On May 14th, Arkansas County Bank and the Bank of Lockesburg will become Southern Bancorp, and we are excited to welcome you all to our unique brand of mission-driven banking!
We also understand that these types of transitions can be difficult, which is why we’ve created a quick start guide to help you get acquainted with your bank and all of the great products and services now available to you.
Click here to view a PDF of the conversion letter mailed to all new customers with process and procedure details, or choose any of the options below to learn more about Southern Bancorp!
If you have any additional questions, please feel free to reach out to your local branch to discuss the transition in greater detail, and be on the lookout for changes around the branch in the coming weeks!
Welcome to Southern Bancorp!
Quick Start Guide
Here’s a check list to get you started.
Click on the links below to go to that section.
Read Your Welcome Letter
Get to Know Your Products and Features
Log into Online Banking for the First Time
Turn on Electronic Statements (you might save $!)
Download the Mobile App (Android and Apple)
What if a bank is more than a bank?
Southern Bancorp believes in being wealth builders for everyone. This is why we offer financial counseling, housing counseling, and small business support as part of our services.
You can learn more about us on our About page, and you can watch customer successes on our Stories page.
Missed Your Welcome Letter?
P.S.: If you missed your Welcome Letter, we may not have your most up-to-date contact information. You can update it through Online Banking or by calling the Customer Care Center at (800) 789-3428 during regular business hours, Monday to Friday, 8:30 AM – 5:00 PM.
Learn About Your Products and Features
You might have seen the Product Change Guide in the Welcome Letter. For a refresher, it’s on page 2!
If you have questions or concerns about the account you are placed in, no worries! Simply contact us and ask to be switched to a different account. Your account can be converted quickly with no cost to you.
As a bonus, check out the full list of features for your accounts. You might see something new and useful!
Not Received Your Debit Card Yet?
Stuttgart, DeWitt, and Lockesburg branches now all have instant issue debit cards! Get your debit card while you wait!
Log into Online Banking
For your convenience, if you were enrolled in online banking previously, we have enrolled you with the same Web Banking ID (or Username) and email.
Your password is NOT the same.
For those that had an online banking account with Arkansas County Bank, please use the Forgot your Password? link on the Southern Bancorp front page to reset your password.
If you have NEVER had online banking before (even at Arkansas County Bank) and would like to sign up, use the Enroll link below it.
We can help!
Our Customer Care Team is happy to help you with any issues or concerns. Please contact them at (800) 789-3428 during regular business hours, Monday to Friday, 8:30 AM – 5:00 PM.
Here’s where you can find the login on the front page of BankSouthern.com (with the Forgot your password link circled).
Turn on Electronic Statements
Why?
Electronic Statements (or eStatements) are a safer and more sustainable way to get your monthly statements. You are sent an email to alert you that the statement is available for view. You can access the most recent statement, as well as other previous statements, through online banking.
When you sign up for eStatements you are agreeing to get online statements instead of your regular paper statements.
Not only will you be saving some trees, you may also be saving yourself some money!
Certain accounts waive the maintenance fees when you sign up for eStatements.
How do I sign up?
If you didn’t have an online banking account before, you will need to Enroll in Online Banking.
If you did have an online banking account, you just need to reset your password and log in.
You can then either follow the prompts on this How To Set Up eStatements page, or contact Customer Care to have them walk you through the process.
We can help!
Our Customer Care Team is happy to help you with any issues or concerns. Please contact them at (800) 789-3428 during regular business hours, Monday to Friday, 8:30 AM – 5:00 PM.
Download the Southern Bancorp Mobile App
Get ready for more features!
The Southern Bancorp Mobile Banking app is available for Android and iOS wherever you download your apps. There are so many great features available to make your banking experience a breeze, including:
- Update your contact information
- Set up email and text alerts
- Sign up for eStatements
- Temporarily change your debit limit
- Deposit a check electronically
- Temporarily block debit card approvals with Pause
- Make and stick to savings goals with MyGoalSavings and RoundUp Savings.
We Can Help!
Our Customer Care Team is happy to help you with any issues or concerns. Please contact them at (800) 789-3428 during regular business hours, Monday to Friday, 8:30 AM – 5:00 PM.
